Refund policy

At HIPHONE, we carefully check our products before delivery.
Returns are accepted only if the product is defective, damaged, or has a problem upon receipt.
Customers must contact HIPHONE within 24 hours of receiving the order to report any issue. Requests submitted after the 24-hour period may not be eligible for return.
To process a return request, customers may be asked to provide the order details, photos, or videos clearly showing the issue.
The product must be returned with its original packaging, accessories, and all items included with the order.
Products cannot be returned or exchanged due to a change of mind, personal preference, or ordering the wrong item.
Once the reported issue has been inspected and confirmed, HIPHONE will arrange the appropriate replacement or refund, depending on the case.
This return policy does not cover damage caused after delivery by misuse, accidental damage, improper handling, liquid damage, or unauthorized repair or modification.
For return requests, please contact HIPHONE through our official contact channels.